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Frequently Asked Quentions

Welcome to Crazycart’s FAQs! Here, you’ll find answers to all your questions about ordering, shipping, returns, payments, offers, and more. If you need further assistance, feel free to contact us at support@crazycart.in or call us at +91 9302199254.

1. General Information

1.1 What is Crazycart?

Crazycart is an e-commerce platform that brings you the latest viral and trendy products at affordable prices. We offer household essentials, small gadgets, tools, electronics, decor, and more—imported from China and made in India.

  • Affordable & Trendy Products
  • High-Quality Assurance
  • Easy Return & Exchange Policy
  • Secure Payments & COD Available
  • 24/7 Customer Support

You can reach us via:
📧 Email: support@crazycart.in
📞 Call: +91 9302199254 (Monday to Saturday, 10 AM – 8 PM)
📍 Address: Mopka, Bilaspur, Chhattisgarh – 495001

2. Orders & Tracking

2.1 How do I place an order?
  1. Browse through our website and add your favorite items to the cart.
  2. Click on the ‘Checkout’ button.
  3. Fill in your shipping details and select a payment method.
  4. Click ‘Place Order’ and wait for confirmation.
  • Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also track your order here:
    ➡️ Track My Order

Yes, you can modify or cancel your order before it is shipped. Contact us immediately at support@crazycart.in or call +91 9302199254.

If you receive a wrong or damaged product, please record an unboxing video and contact us within 48 hours. We will process a replacement or refund after verification.

3. Shipping & Delivery

3.1 Where does Crazycart ship to?

Currently, we ship all over India, but we plan to expand worldwide soon.

  • Standard Delivery: 5-7 business days
  • Express Delivery: 1-3 business days (may extend to 3-12 days in special cases)
  •  
  • Free Shipping on orders above ₹999
  • Standard Shipping: ₹99 per order

We use Shiprocket, which collaborates with multiple courier partners for fast and reliable delivery.

The delivery agent will attempt 3 times before returning the parcel. Contact the courier partner using the tracking details to reschedule delivery.

4. Payments & Discounts

4.1 What payment methods do you accept?

We accept:
✔️ Debit/Credit Cards (Visa, MasterCard, RuPay)
✔️ UPI & Wallets (Google Pay, PhonePe, Paytm)
✔️ Net Banking
✔️ Cash on Delivery (COD) for orders above ₹799 (₹99 COD charge applies)

  • Yes! We use SSL encryption and secure payment gateways to ensure your payment details are safe.

Yes!
🎉 Flat 10% OFF on sign-up
💰 Special festival discounts & flash sales
➡️ Check Offers: View All Offers

5. Returns, Refunds & Exchanges

5.1 What is your return & exchange policy?

We offer a 7-day return policy (from delivery date). However, in special cases (damaged product, wrong item, or shipping damage), customers must raise a request within 48 hours.

  • The product must be unused and returned with all original tags, packaging, and accessories.
  • If any item is missing, we cannot process the return.
  • Return shipping charge: ₹99

Refunds take 7-14 business days and are issued to the original payment method. Alternatively, customers can opt for a Crazycart voucher with an extra bonus discount for future purchases.

  1. Record an unboxing video for proof.
  2. Raise a return request via Returns Page.
  3. Pack the product securely and hand it over to the pickup agent.

6. Cancellations

6.1 Can I cancel my order?

Yes, you can cancel before shipping. After shipping, cancellations are not allowed.

  • Yes, if you cancel before shipping, you’ll receive a full refund within 7-14 business days.

If a customer refuses COD delivery, we may restrict COD options for future purchases.

7. Account & Security

7.1 How do I create an account?

Click ‘Sign Up’, enter your details, and verify your email. Done!

  • Click ‘Forgot Password’, enter your email, and follow the reset link sent to your inbox.

Yes! We never share customer data with third parties. For more details, check our Privacy Policy.

8. Offers & Loyalty Programs

8.1 Do you have a rewards program?

We are working on a loyalty program where customers earn points for purchases, referrals, and reviews! Stay tuned!

  • Apply the coupon at checkout in the “Discount Code” section.

No, only one discount code can be applied per order.

9. Product & Stock Information

9.1 Are the products original?

Yes, we source high-quality and trending products directly from manufacturers.

  • Click ‘Notify Me’ on the product page to receive restock updates.

10. Customer Support & Assistance

10.1 How can I contact customer support?

📧 Email: support@crazycart.in
📞 Call: +91 9302199254
📍 Address: Mopka, Bilaspur, Chhattisgarh – 495001

We are available every day 10:00am – 8:00pm
+91 9302199254

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