Privacy Policy

Crazycart (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit www.crazycart.in (the “Website”).

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect different types of information to improve our services and provide a seamless shopping experience.

(a) Information You Provide Directly:

• Personal Details: Name, email address, phone number, billing/shipping address.
• Payment Information: We collect transaction details, but payment processing is handled by third-party payment gateways (e.g., Razorpay, Paytm, UPI). We do not store your credit/debit card details.
• Customer Support: Information you provide when contacting us for help.

(b) Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device model.
• Usage Data: Pages visited, time spent on the site, product interactions, referring URLs.
• Cookies & Tracking Technologies: We use cookies, pixels, and tracking technologies (Google Analytics, Facebook Pixel) to analyze website performance and enhance user experience.

2. How We Use Your Information

We use your data to:
✔️ Process your orders and provide customer support.
✔️ Improve website performance, user experience, and product recommendations.
✔️ Send order confirmations, promotional offers, and important notifications.
✔️ Prevent fraud, unauthorized transactions, and enhance security.
✔️ Conduct market research and analyze consumer behavior.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your data with:

(a) Service Providers & Third-Party Partners

• Payment Gateways (Razorpay, Paytm, UPI) for secure transactions.
• Courier & Logistics Partners (Shiprocket) for order delivery.
• Analytics & Marketing Platforms (Google Analytics, Facebook Pixel) to improve our services.

(b) Legal Compliance & Protection

We may disclose personal data if required by law or in response to valid legal requests from authorities.

4. Data Security & Protection

We take security seriously and implement strict measures to safeguard your information:
✔️ SSL Encryption: Secures data transmission.
✔️ Secure Payment Processing: Handled by trusted payment partners.
✔️ Restricted Access: Only authorized personnel can access sensitive data.
✔️ Regular Security Audits: Ensuring compliance with industry standards.

Despite these precautions, no online transaction is 100% secure. Users must also take steps to protect their accounts.

5. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze traffic.

• Essential Cookies: Required for website functionality (e.g., login, cart).
• Performance Cookies: Help us improve website speed and usability.
• Marketing Cookies: Used for advertising and retargeting.

You can manage cookie settings in your browser. However, disabling cookies may affect website functionality.

6. Your Rights & Choices

As a Crazycart customer, you have the following rights:
✅ Access & Update: Modify your account details anytime.
✅ Opt-Out: Unsubscribe from marketing emails or promotional messages.
✅ Request Data Deletion: Contact us to delete your personal data (subject to legal obligations).
✅ Restrict Processing: You can request to limit how we use your data.

To exercise these rights, contact us at support@crazycart.in.

7. Third-Party Links & External Sites

Our website may contain links to third-party sites. Crazycart is not responsible for their privacy policies or data handling. Always review external websites’ privacy policies before sharing personal information.

8. Children’s Privacy

Crazycart does not knowingly collect personal data from children under 13. If we become aware of such data, we will take steps to delete it immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date. Continued use of our services means you accept the updated policy.

10. Contact Us

For any questions or concerns regarding our Privacy Policy, contact us at:

📧 Email: support@crazycart.in
📍 Address: Bilaspur, Chhattisgarh, India

Your Privacy, Our Commitment! 🛡️

At Crazycart, we value your trust and prioritize the safety of your data. Enjoy a secure and hassle-free shopping experience with us! 🛍️