Welcome to Crazycart! By accessing and using our website (www.crazycart.in), you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

• Crazycart is an Indian-based e-commerce platform offering fashion, accessories, and lifestyle products.
• By using our website, you confirm that you are at least 18 years old or have parental/guardian permission.
• We reserve the right to modify these terms at any time without prior notice. Continued use of our website signifies your acceptance of any updated terms.

2. Account Registration

• To make a purchase, you may need to create an account with accurate and complete information.
• You are responsible for maintaining the security of your account and password.
• Crazycart is not liable for unauthorized access to your account.

3. Product Information & Pricing

• We strive to provide accurate product descriptions, images, and pricing. However, errors may occur.
• Prices are subject to change without prior notice.
• Discounts and promotions are valid for a limited period and cannot be combined unless stated otherwise.

4. Payment & Billing

• We accept debit/credit cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) (on eligible orders).
• COD is available on orders above ₹799 with a flat ₹99 COD fee.
• For prepaid orders, transactions must be successfully completed before order processing.

5. Shipping & Delivery

• We currently ship only within India but plan to expand globally in the future.
• Standard delivery takes 5-7 business days, and dispatch is done within 1-3 business days.
• In special cases, delivery may extend up to 12 business days.
• Orders above ₹999 qualify for free shipping, while a ₹99 shipping fee applies to standard orders.

6. Order Cancellation & Modification

• Orders can be canceled or modified before shipping by contacting our customer support team.
• Once shipped, cancellations are not allowed.

7. Returns, Refunds & Exchanges

• We offer a 7-day return policy.
• Special cases (damaged or wrong product) must be reported within 48 hours of delivery.
• A ₹99 return/exchange fee applies after 48 hours.
• Refunds are processed within 7-14 business days via the original payment method.
• All returned items must include original tags, packaging, and accessories.
• Missing items or damaged products due to customer handling will not be accepted for return/exchange.
• Customers can opt for a refund to the original payment method or choose a Crazycart voucher with an extra bonus.

8. Product Opening & Video Proof

• We highly recommend recording a video while opening your package for your safety and to assist with return/exchange claims.
• You can also upload this video on our website, and in return, you may receive an extra discount on your next purchase.

9. Liability & Warranty Disclaimer

• Crazycart is not responsible for damages, delays, or losses caused by third-party shipping services.
• We do not provide product warranties, except where explicitly stated by the manufacturer.
• By purchasing, you agree that Crazycart is not liable for any indirect, incidental, or consequential damages.

10. Privacy & Data Protection

• We collect customer information only for order processing, shipping, and promotional purposes.
• Your data is secure and will not be shared with third parties, except for order fulfillment.
• For details, please refer to our Privacy Policy.

11. Contact Us

For any inquiries regarding these Terms & Conditions, please contact us at:
📧 Email: support@crazycart.in
📞 Phone: +91 9302199254
📍 Address: Bilaspur, Chhattisgarh, India

By using our website, you agree to these terms and conditions. Thank you for shopping with Crazycart! 🎉