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Free Shipping on Orders Above ₹999

COD Available on Orders Above ₹799

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Terms & Conditions

Welcome to Crazycart! By accessing and using our website (www.crazycart.in), you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.



1. General Terms

  • Crazycart is an Indian-based e-commerce platform offering fashion, accessories, and lifestyle products.
  • By using our website, you confirm that you are at least 18 years old or have parental/guardian permission.
  • We reserve the right to modify these terms at any time without prior notice. Continued use of our website signifies your acceptance of any updated terms.


2. Account Registration

  • To make a purchase, you may need to create an account with accurate and complete information.
  • You are responsible for maintaining the security of your account and password.
  • Crazycart is not liable for unauthorized access to your account.


3. Product Information & Pricing

  • We strive to provide accurate product descriptions, images, and pricing. However, errors may occur.
  • Prices are subject to change without prior notice.
  • Discounts and promotions are valid for a limited period and cannot be combined unless stated otherwise.


4. Payment & Billing

  • We accept debit/credit cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) (on eligible orders).
  • COD is available on orders above ₹799 with a flat ₹99 COD fee.
  • For prepaid orders, transactions must be successfully completed before order processing.


5. Shipping & Delivery

  • We currently ship only within India but plan to expand globally in the future.
  • Standard delivery takes 5-7 business days, and dispatch is done within 1-3 business days.
  • In special cases, delivery may extend up to 12 business days.
  • Orders above ₹999 qualify for free shipping, while a ₹99 shipping fee applies to standard orders.


6. Order Cancellation & Modification

  • Orders can be canceled or modified before shipping by contacting our customer support team.
  • Once shipped, cancellations are not allowed.


7. Returns, Refunds & Exchanges

  • We offer a 7-day return policy.
  • Special cases (damaged or wrong product) must be reported within 48 hours of delivery.
  • A ₹99 return/exchange fee applies after 48 hours.
  • Refunds are processed within 7-14 business days via the original payment method.
  • All returned items must include original tags, packaging, and accessories.
  • Missing items or damaged products due to customer handling will not be accepted for return/exchange.
  • Customers can opt for a refund to the original payment method or choose a Crazycart voucher with an extra bonus.


8. Product Opening & Video Proof

  • We highly recommend recording a video while opening your package for your safety and to assist with return/exchange claims.
  • You can also upload this video on our website, and in return, you may receive an extra discount on your next purchase.


9. Liability & Warranty Disclaimer

  • Crazycart is not responsible for damages, delays, or losses caused by third-party shipping services.
  • We do not provide product warranties, except where explicitly stated by the manufacturer.
  • By purchasing, you agree that Crazycart is not liable for any indirect, incidental, or consequential damages.


10. Privacy & Data Protection

  • We collect customer information only for order processing, shipping, and promotional purposes.
  • Your data is secure and will not be shared with third parties, except for order fulfillment.
  • For details, please refer to our Privacy Policy.


11. Contact Us

For any inquiries regarding these Terms & Conditions, please contact us at:
📧 Email: support@crazycart.in
📞 Phone: +91 9302199254
📍 Address: Bilaspur, Chhattisgarh, India

By using our website, you agree to these terms and conditions. Thank you for shopping with Crazycart! 🎉